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Water and Wastewater Division

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Water tower The Water & Wastewater Division is dedicated to delivering safe, clean, and reliable potable water, as well as efficient sanitary sewer services, to our customers—all at the lowest possible cost.

Customer Confidence Reports (CCR)

The division is comprised of two key operational units:

Maintenance Division

The Maintenance Division is responsible for the repair of damaged or failed water delivery and wastewater collection lines. In the course of potable water service line repairs, it may occasionally be necessary to reduce water pressure below 20 PSI (pounds per square inch). When this occurs, a "Boil Water Notice" will be issued in accordance with regulatory requirements.

Boil Water Notice Procedure

Notice Issuance:
- Public notification will be made via:
  - Posted signage in affected areas
  - The City of Dayton website
  - Official social media outlets
  - When feasible, door hangers will be placed at the front doors of affected homes and businesses.
Rescinding the Notice:
- Once repairs are completed and laboratory testing confirms that the water is safe to consume, a follow-up notification will be issued to inform residents that the Boil Water Notice has been lifted.

"Boil Water Notice" FAQ's

Operations Division

The Operations Division oversees the day-to-day management and maintenance of both the wastewater treatment plant and the potable water production facilities.

Wastewater Treatment

The treatment plant, upgraded in 2010, can handle up to 4 million gallons per day of sewer flow.
It operates under strict TCEQ and EPA regulations to ensure environmental safety and compliance.

Potable Water Production

The city operates two primary groundwater wells that draw from the Chicot and Evangeline aquifers. These wells are strategically located—one on North Winfree Street and the other near the water tower on Norcross Lane. To ensure consistent water pressure throughout the distribution system, the city maintains several elevated storage tanks (water towers). Additionally, all water facilities are equipped with emergency generators, which allow continued water service in the event of an unexpected power outage.
These wells reach depths of over 1,300 feet and collectively produce an average of 3.5 million gallons per day.
The water supply and treatment process is regulated to meet all state and federal water quality standards.